Keep Your Systems Running —
No Matter What

Downtime doesn’t wait. With 24/7 emergency support, preventive maintenance, audits, and on-site services, Fidus helps you avoid breakdowns and respond fast when they happen.

Fidus service tech performing diagnostics in warehouse

Key Features:

 24/7 Emergency Support 
  Preventive Maintenance Plans 
 Site & Remote Diagnostics 
 Controls + Mechanical Expertise 
  Tailored Service Schedules 
  SLAs That Prioritize Uptime 
Illustrated calendar showing proactive maintenance tasks with diagnostics summary panel.3

Unplanned outages create ripples across your entire operation — lost throughput, missed shipments, idle labor. Fidus helps customers reduce downtime by up to 90% with support tailored to their systems and needs.

 

hour average cost of downtime 1

 

Support That Fits Your Operation

From as-needed emergency calls to embedded resident techs, we meet you where your team and systems are today — and grow with you.

  Essential

Preventive Maintenance + On-Demand Support

 Enhanced

Audits, SLAs, & Forecasted Repairs 

  Resident Tech

Dedicated On-Site Fidus Technician  

90% Less Downtime. 100% More Peace of Mind.

After adopting a Fidus preventive plan, downtime dropped 90% and repair response times were cut in half — without needing new hardware.

Post-maintenance performance review with service technician

Traditional Vendors vs Fidus Global

Chart showing Fidus proactive service vs traditional vendor model
Fidus emergency technician on-site and ready

Need a Partner Who Shows Up Before the Problems Do?