Operate & Maintain Solutions that Keep You Running  

Fidus delivers expert maintenance, parts, and inventory support from a single team that knows your systems inside and out. Whether it’s emergency repair, preventive service, or hard-to-source parts, we help you reduce downtime, extend equipment life, and stay ready for what’s next.

 

Need Emergency Support?  Call 877.705.0301 

EXPLORE MAINTENANCE SERVICES SHOP FOR PARTS
Operate & Maintain Solutions that Keep You Running

Where Most Other Ops Break Down

With most vendors, support ends after go-live. You’re left chasing parts, managing fragile systems, and waiting on a call back from someone who doesn’t even know your operation.

No Ownership, No Urgency Your vendor doesn’t run your warehouse, but they’re the only ones who can fix it. Unsupported Equipment Your OEM sunset the system. Now you’re on your own. Delayed Service & Of

We Support Like It’s Our System

We don’t just log tickets, we fix problems. Our integrated teams, on-site techs, and custom parts programs keep your operation moving.

Let’s keep your system humming with the right mix of proactive and emergency support.

Maintenance Services That Keep You Ready  

From embedded technicians to rebuild programs and remote troubleshooting, Fidus gives you full-spectrum support customized to your site.

TALK TO A SERVICE ENGINEER CHECK OUT OUR MAINTENANCE SERVICES

On-Site Services  

  Resident maintenance  
  Field service dispatch  
  Technical training for in-house teams
  Preventative maintenance & system health audits    

 

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Remote & Emergency Support


  24/7 Emergency Hotline: 877-705-0301

  Remote Troubleshooting by Controls & Engineering Teams

  Emergency Repairs with Fast Response   

 

 

Extend Equipment Life Without a Full Replacement 

 

Our Rebuild & Reliability Programs are designed to restore high-value equipment, eliminate recurring failures, and avoid early system replacement. We help you fix the root issue — not just the symptom.    

Extend Equipment Life Without a Full Replacement 
Sorters and Hard Hat

Parts We Offer

 

  Sorter Rebuilds 
Avoid $1M+ in downtime with precision rebuild kits for aging sorters. 

  Quiet Roller Replacements 
Lower noise, reduce wear, and extend system life with urethane-coated rollers. 

  Tapered Roller Program 
Improve flow and singulation in merge and pick zones. 

  DuraSurf Retrofit Program 
Apply low-friction UHMW to reduce energy draw by up to 30% per unit  

  Helical Bevel Reducer Upgrades 
Improve power transmission and reduce energy use. 

  Critical Path Repair Program 
Bundle repairs and upgrades in high-failure zones to reduce total cost and increase uptime. 

  Commercial Off-the-Shelf Parts 
Our off-the-shelf inventory includes widely available OEM-compatible parts you can order online for quick delivery and easy installation. 

 

REQUEST A REBUILD ASSESMENT TALK TO A RELIABILTY SPECIALIST

Parts That Keep Your Systems — and Options — Alive 

 

When OEMs stop supporting your equipment, most vendors shrug. We engineer a solution. Our parts program helps you extend the life of your systems with custom components, fast fulfillment, and seamless ordering, all backed by quality that meets or exceeds OEM standards. 

 

Parts That Keep Your Systems — and Options — Alive
Lead time improvement visualization with Fidus intervention

Rebuild Programs

 

 Custom-Engineered Parts 
We reverse engineer components for legacy and unsupported systems, helping you avoid full system replacement by keeping your current equipment up and running.  

 Common-Engineered MHE Components  
From rollers and pulleys to belting, our high-volume components are engineered to exacting standards and priced competitively.

 

INQUIRE ABOUT CUSTOM PARTS MAINTENANCE SERVICES

Ordering Shouldn’t Be A Bottleneck

 

 Easy online search by part attribute, manufacturer number, or MHE OEM code 

 Fast fulfillment and negotiated stocking programs 

 Exclusive pricing available for high-volume or multi-site customers

 

 

VISIT THE PARTS PORTAL TALK TO OUR PARTS TEAM
Fidus Global Shop Checkout Graphics
Inventory That Works For Your Operation

Inventory That Works For Your Operation

 

 Usage-Based Inventory Planning 
Tailored stocking programs for your most commonly used parts  

 System-Specific Enhancement Kits 
Pre-kitted parts design for your system  

 Annual Spend Agreements 
Guaranteed availability, custom pricing, and smarter replenishment 

 

BOOK A SITE AUDIT SHOP FOR PARTS

Let’s Review Your System

You can’t afford surprises. We’ll audit your most-used parts, aging assets, and maintenance strategy to keep every site running smoothly.

 

BOOK A SITE AUDIT SHOP FOR PARTS
Let’s Review Your System